Terms of use

Last updated 15 October 2026 · App version 1.6.0

These terms cover your use of the Sadhai Coffee app and website. By creating an account you agree to them.

Orders and prices

• Prices are in Nepali rupees and include VAT and service. Nothing is added at the counter.
• You pay when you order (Fonepay QR or a pass) or at the counter in cash where offered. An order is accepted when you see its pickup number.
• Stations can stop taking orders if they are closed, paused or out of an item. We will not charge you for an order we cannot make.
• You can cancel an order only while it is waiting for payment. Once an order is placed it goes straight to the barista and cannot be cancelled by you; if the station cannot make it, we cancel it and refund any payment.

Refunds

If something is wrong with your order, tell the station or contact support. We refund orders we cannot fulfil or that are not as described. Digital refunds go back through the payment provider and can take a few working days.

10-cup pass

Each pass gives ten drinks (food and merch are not included) at any Sadhai station and has its own code. You can buy as many passes as you like and they are used one after another. A pass starts its 30 days when you use its first cup, and a pass you have not started can wait up to 180 days from purchase. Unused cups expire with the pass. A pass belongs to your account and is not transferable or redeemable for cash.

Coupons, offers and referrals

Offers have the limits shown with them: one per customer, an end date, a monthly cap on referral cups. Offers of the day are set by stations and can change or end. We may withdraw offers used in a way that is not fair, such as fake accounts.

Your account

Keep your password private. You are responsible for activity on your account. You can delete it at any time from the app.

Using the service properly

Do not misuse the service, attempt to access other accounts, or interfere with how it works.

Partner cafes

Some stations are run by independent partner cafes under licence. Food preparation and the counter experience are the cafe’s responsibility, and Sadhai Coffee remains responsible for your order, payment and support.

Liability

We do our best to keep the service running and your coffee hot, but we cannot promise it will always be available. Nothing in these terms limits rights you have under Nepali consumer law.

Contact

Sadhai Coffee (operating company to be confirmed), Kathmandu, Nepal. support@sadhaicoffee.com.

Draft for review: have a Nepali lawyer confirm these terms before you publish to the stores.